Frequently asked questions

  • Yes, you can try Cleverific Order Editor for free for 14 days so you can test it out at no cost and see how it works with your Shopify store. You'll get full access to all of Order Editor's features during the 14-day trial.

    If you decide Order Editor is not the right fit after testing it, you can simply uninstall before the 14-day free trial ends.

  • To get started with Order Editor you can install it from the Shopify App Store:

    1. Install from App Store
    https://apps.shopify.com/edit-order

    2. Approve subscription
    After installing, you'll need to approve the Order Editor subscription in your Shopify Admin.

    3. Start using Order Editor directly in your Shopify Admin.
    Once the subscription is approved, you can start using Order Editor right away.

    It only takes a couple minutes to get Order Editor set up. Let us know if you have any other questions!

  • You can find common questions and answers online at help.editorder.net. Additionally, tutorials and guides can also be found on our YouTube page, Cleverific.

  • Our customer support team is available Monday-Friday from 9am - 5pm Pacific Time. You'll always speak to a real person when contacting our support staff during these hours.

    Outside of these core support hours, our development team is on-call 24/7 to monitor Order Editor and ensure it is running smoothly without any downtime.

    So while you may not be able to speak to a live agent outside 9am-5pm Pacific on weekdays, you can rest assured that our team is working behind the scenes at all times to provide the best possible uptime and performance for Order Editor.

    Please don't hesitate to reach out if you ever need assistance. We're always happy to help our merchants in any way we can!

  • Order Editor currently supports the following languages:

    For order editing
    - English

    For Customer Portal
    - English
    - Spanish
    - French
    - Portuguese

    We plan to expand language support for Order Editor in the future. Please email us if you need Order Editor in another language so we can prioritize based on merchant demand.

  • Pricing for Order Editor is usage-based, with flexible plans to meet the needs of all Shopify merchants:

    - Standard: $29/month
    - Growth: $49/month
    - Professional: $99/month
    - Premium Plus: $249/month
    - Custom plans available for high volume merchants

    For development stores, Order Editor can be used for free with full functionality.

    The usage-based model means you only pay for what you use each billing cycle. As your order volume grows, you can seamlessly upgrade your plan.

  • After installing Cleverific Order Editor, you can try it for free during the trial period. Once the trial ends, a monthly recurring charge will be added to your Shopify billing cycle. This charge will be applied to the payment method you have on file in Shopify. You can cancel the recurring charge at any time by uninstalling the app before the next billing cycle.

  • Billing is handled directly by Shopify. Once your 14 day trial period comes to an end, Shopify will bill the payment method you have on file every 30 days based on your Shopify billing cycle.

  • To uninstall Order Editor:

    1. Log into your Shopify Admin and go to Apps > Apps and sales channel settings

    2. Find Order Editor in the list of installed apps and click "Uninstall"

    3. Confirm you want to uninstall the app

    Order Editor will be completely removed from your Shopify store.

    For more detailed steps, refer to our uninstall help guide:
    https://help.editorder.net/article/135-uninstalling-order-editor

  • In March 2023, the app "Edit Order by Cleverific" was renamed to "Cleverific Order Editor" in our company rebranding.

    You can read more details about the name change in our blog post here:
    https://www.cleverific.com/blog/introducing-cleverific-order-editor

    The app works the same as before, just with a new name.